Frequently Asked Questions

Key considerations for integrating this all-in-one self-order and restaurant payment solution.

Cost & Return on Investment (ROI)

What is the total cost and fee structure?

View Monthly Pricing and Hardware Costs for full details.

Are there setup fees or onboarding costs?

All setup, software, and hardware come in one package. Restaurants are typically live within one week.

Are contracts required to use the software and the service?

No, absolutely not. We operate on a flexible, month-to-month subscription basis. You will never be locked into a long-term contract to use our service.

Do you offer financing on your hardware?

Unfortunately we don't offer financing on hardware. Talk to us if you absolutely need assistance. Keep in mind the hardware will likely pay for itself in a few months.

Support & Reliability

What kind of technical support is available?

Eatery Kiosk provides 24/7/365 technical support by phone with local service in Portland, including setup and training.

Does the Kiosk have an Internet Connection Included?

Yes, the Kiosks are equiped with a dedicated 4g wireless cellular network connection for fast secure transactions.

Where is Eatery Kiosk HQ located?

We are just 8 miles outside of Portland in Milwaukie Oregon. For all of our local customers, we will come to your location to install personally

What are the requirements?

A recent business bank statement for routing revenue to your bank. Deposits are generally same day or next day.

Do you offer Offline Mode?

No, we do not offer an offline mode. We believe that offline mode is not secure for card verification and payment data processing. Our system is connected through a built-in dedicated 4g wireless router, ensuring your system is always online, even without a local Wi-Fi connection.

Integration & Functionality

How well does the system integrate with my existing POS?

Eatery Kiosk is a unified ordering and payment platform that includes its own POS, kiosks, and online ordering. All work together seamlessly with orders flowing instantly to the Kitchen Manager tablet. We don't offer any third party integration at this time.

How easy is it to manage the menu and pricing?

All channels share one unified menu, and you can toggle "Out of Stock" items in real time from any device.

Can I manage multiple locations?

Yes. The Owners Portal lets you manage unlimited locations and access reports by date or branch.

Still Have Questions?

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